Thursday, December 6, 2012
7:30 - 8:30 a.m. — Registration and Breakfast
8:30 a.m. – 4:30 p.m. — Seminar
Cost: $169, if registered by October 24th.

Presented by Dr. Ernie Ward and Julie Mullins

Do you know your practice’s core goals and values? Can everyone on your team articulate them clearly and confidently? Or conversely, is interpersonal tension dragging down morale and keeping your clinic from achieving these goals? Based on their own success, Dr. Ernie Ward, owner of Seaside Animal Care in Calabash, NC, and his staff training coordinator, Julie Mullins, will show you step by step how to create a positive practice that leads to positive cash flow, positive attitudes, and a positively harmonious and productive workplace.

From creative role-playing exercises to innovative ways to celebrate employees, this seminar will provide you with practical tips and peacekeeping strategies that can begin paying dividends the very next day.

Note: Optimize seminar benefits by attending with your entire team!

Your take-home toolkit will include:

• A written list of your practice’s core values
• Ideas for imparting these values to the entire team
• Specific activities for celebrating team members
• Team exercises for keeping your practice positive

Registration Includes: Breakfast, lunch, and proceedings book

Sponsorship support of the Firstline Live program and lunch is provided by Elanco Companion Animal Health.

Note: This seminar requires a registration fee separate from CVC.