You asked for it, here it is! Mark Opperman, CVPM, and Sheila Grosdidier, BS, RVT, MCP, PHR, have designed a seminar specifically to teach team members how to deal with difficult clients and co-workers. You will:

• Learn five immediate methods to change the way you approach angry clients or team members.
• Explore new ways to manage any situation with professionalism and poise.
• Improve your telephone presence and take advantage of social media.
• See real-world clinic experiences resolved.
• Learn how to use the "12 tools you don’t know how you lived without" at your practice.
• Protect yourself and your practice from clients or team members who go too far!

More resources:
Click here for more program details
See articles written by Mark Opperman, CVPM
See articles written by Sheila Grosdidier, BS, RVT, MCP, PHR
Check out video clips from Mark Opperman and Sheila Grosdidier